MA ND4 problem

[harriscci]

Have 3 zones in the house. Zones 1 and 2 (basement and main floor of house) are cooling perfectly. Zone 3 (the 2nd floor) using an EWC MA-ND4 is not working properly. The green light on the controller shows the zone is open. When I open the zone manually - it seemed to work for a while. But now, I seem to have virtually nothing coming out of the cold air ducts.

Thoughts anyone ?

Thanks

[Pcyrana]

Are the bolts on the "U" shaped clamp of the motor pointing to the 10 and 11 o'clock position of the 1 and 2 o'clock position?
Would you be able to take a picture of the motor and send it to me?

[HardenFamily]

I’m having this same issue and one of mine devices that is working is in the 10-11 o’clock position and the light is green. The other that isn’t working is in the 1-2 o’clock position and when I push the black button it tries to turn for a half second then doesn’t move and turns red again. Help!