Search found 22 matches

by Ric
Tue Apr 07, 2020 1:04 pm
Forum: Help and Advice
Topic: Issue With Zone Panel Dumping To Non Calling Zone
Replies: 1
Views: 4445

Re: Issue With Zone Panel Dumping To Non Calling Zone

The forum is temporarily closed. Please direct all inquiries to 732-446-3110.
by Ric
Wed Jan 02, 2019 11:36 am
Forum: Help and Advice
Topic: Training videos
Replies: 1
Views: 4628

Re: Training videos

The first new one has already been posted to our Youtube channel. If you haven't already, you may wish to visit it and subscribe. https://www.youtube.com/user/ewctech
by Ric
Wed Sep 12, 2018 8:25 am
Forum: Help and Advice
Topic: URD Damper Flashing Red And Green
Replies: 3
Views: 7458

Re: URD Damper Flashing Red And Green

Travis, The lights cannot be fixed. The circuit that interprets the motor position is damaged. Thankfully this circuit has absolutely no effect on any other function of the motor. If you are still concerned and the unit is within the 5 year warranty, you can return it to the distributor and get a re...
by Ric
Wed Jul 25, 2018 11:06 am
Forum: Help and Advice
Topic: flashing red and green
Replies: 3
Views: 3879

Re: flashing red and green

The motor will function properly despite the flashing lights. If the customer chooses to do so, the unit can be returned to the distributor for warranty replacement.

Ric Kostbar - EWC Controls Quality Manager
by Ric
Tue Apr 24, 2018 10:45 am
Forum: Help and Advice
Topic: Thermostat recommendation for UT-3000
Replies: 10
Views: 11432

Re: Thermostat recommendation for UT-3000

Richarda, Not an answer to your question but rather a "thank you". I installed this forum and I never knew there was a search setting for excluding common words. If you only knew how many times I've visited forums with a simple trouble shooting question just to be told they couldn't help m...
by Ric
Thu Mar 08, 2018 11:50 am
Forum: Help and Advice
Topic: Warranty on homeowner install
Replies: 1
Views: 2740

Re: Warranty on homeowner install

Our warranty is not affected by the professional standing of the installer. So yes, we would honor the warranty. Be aware that the warranty is processed by the distributor. You would return the product to them and then they would return the product to EWC Controls. EWC issues the refund (or replacem...
by Ric
Thu Feb 22, 2018 7:19 am
Forum: Help and Advice
Topic: Rattle in MA-ND4 Acuator Damper
Replies: 7
Views: 9086

Re: Rattle in MA-ND4 Acuator Damper

Squitich35,

Paul handles the direct trouble shooting. Please call him at 732-446-3110 ext. 490.
by Ric
Mon Feb 05, 2018 7:22 am
Forum: Help and Advice
Topic: Rattle in MA-ND4 Acuator Damper
Replies: 7
Views: 9086

Re: Rattle in MA-ND4 Acuator Damper

Hobscheidt,

Finding the cause of a rattle can be a difficult process. We can guide you through troubleshooting the problem. Please contact Paul in tech support by calling EWC Controls at 732-446-3110 ext. 490.
by Ric
Mon Nov 13, 2017 7:37 am
Forum: Help and Advice
Topic: MA RSD Ultrazone Motor
Replies: 1
Views: 2606

Re: MA RSD Ultrazone Motor

This is normal for the RSD style motor. The RSD is a spring return motor. When power is applied it turns and when the power is removed the spring takes over and the blades return to their resting state. That is to say, the motor is always applying force while the power is applied. This generates hea...
by Ric
Thu Jun 22, 2017 11:19 am
Forum: Help and Advice
Topic: Unable to Register RedLink Gateway with Goodman ComfortNet CTK04
Replies: 1
Views: 3005

Re: Unable to Register RedLink Gateway with Goodman ComfortNet CTK04

The redlink gateway is a Honeywell system. We offer no support for that aspect of the product. If you visit Youtube and search for "redlink gateway" you can find several videos. Perhaps one of them may help.

Ric