EWC Controls Forum

That is a model "MAN" (which stood for: motor actuator new). Those dampers are ancient. I'd be prone to say decades old. They are obsolete and haven't been made for years. You can try hunting online to see if anyone still stocks them. There is no direct replacement for the damper, either. The ...

On the face of the motor is a large black button. It's right above the terminal block. If you push it and hold it down it will release the gears inside the motor and permit you to rotate the motor shaft by hand.

While waiting for the tech to return you can use the clip on the side of the button to ...

The forum is temporarily closed. Please direct all inquiries to 732-446-3110.

The first new one has already been posted to our Youtube channel. If you haven't already, you may wish to visit it and subscribe. https://www.youtube.com/user/ewctech

Travis,

The lights cannot be fixed. The circuit that interprets the motor position is damaged. Thankfully this circuit has absolutely no effect on any other function of the motor. If you are still concerned and the unit is within the 5 year warranty, you can return it to the distributor and get a ...

The motor will function properly despite the flashing lights. If the customer chooses to do so, the unit can be returned to the distributor for warranty replacement.

Ric Kostbar - EWC Controls Quality Manager

Richarda,

Not an answer to your question but rather a "thank you". I installed this forum and I never knew there was a search setting for excluding common words. If you only knew how many times I've visited forums with a simple trouble shooting question just to be told they couldn't help me because ...

Our warranty is not affected by the professional standing of the installer. So yes, we would honor the warranty. Be aware that the warranty is processed by the distributor. You would return the product to them and then they would return the product to EWC Controls. EWC issues the refund (or ...

Squitich35,

Paul handles the direct trouble shooting. Please call him at 732-446-3110 ext. 490.

Hobscheidt,

Finding the cause of a rattle can be a difficult process. We can guide you through troubleshooting the problem. Please contact Paul in tech support by calling EWC Controls at 732-446-3110 ext. 490.