EWC Technical Support

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EWC Controls

EWC Technical Support

Post by EWC Controls » Tue Jul 28, 2009 10:39 am

Did you know that EWC Controls has a full team of technicians that answer calls from 8AM to 5PM Eastern Standard Time??? When you call 1-800-446-3110, simply press -3-, ask for Technical help, and our operator will connect you to a live person……not a computer prompt that asks you to press a series of extensions.

The technicians employed by EWC Controls have extensive knowledge of the product line, and can offer helpful hints and general information on duct sizing and a wide variety of zoning theories. In addition to the help you can get by phone, EWC also publishes it's wiring schematics on the website here, http://www.ewccontrols.com/user_manuals.htm Also, our technicians can fax or email these diagrams whenever needed. Simply ask, and our technicians can custom create wiring schematics to fit your zoning needs where applicable!

Let EWC Controls help you get the job done right!

dardanel
Posts: 1
Joined: Fri Jun 27, 2014 4:48 pm

Re: EWC Technical Support

Post by dardanel » Fri Jun 27, 2014 4:52 pm

Today I had the pleasure talking to John Brown of EWC. Wow! He explained everything so clearly and definitely saved me hundreds of dollars of unnecessary material and labor charges recommended by the HVAC technician. Thank you Mr. Brown.

Bronx68
Posts: 3
Joined: Mon Jan 04, 2016 6:12 pm

Nest thermostat

Post by Bronx68 » Mon Jan 04, 2016 6:18 pm

Is the EWC-st-3d compatible with a Nest Generation 2 thermostat?

Jwtcambridgema
Posts: 1
Joined: Sun Mar 13, 2016 5:31 pm

Re: EWC Technical Support

Post by Jwtcambridgema » Sun Mar 13, 2016 5:42 pm

Just wanted to send a big thank you to John Brown for helping me upgrade my ST zone board to an NMC300. John explained that the upgrade was necessary to allow me to upgrade to wifi thermostats (Sensi). I installed the board and tstats today, and when I had a question about how the dampers are supposed to operate I emailed him (Sunday afternoon) and he called me about 20 min later. John then helped me to quickly verify that the dampers were okay and everything was working perfectly. I really appreciate the excellent help and the quick response on a Sunday. Thank you!

Paul Z.
Posts: 183
Joined: Thu Dec 08, 2011 3:05 pm

Re: EWC Technical Support

Post by Paul Z. » Mon Mar 14, 2016 11:17 am

Thank you.

jaegeroot
Posts: 1
Joined: Mon Nov 09, 2015 4:09 pm

Re: EWC Technical Support

Post by jaegeroot » Tue Mar 15, 2016 10:33 am

EWC tech support is Awesome!
They do not attempt to hide anything from the consumer.
They freely share ALL of their knowledge about HVAC zoning with
contractors as well as DIYer's.
Upon installing my zoning system from EWC, I contacted them with
a question on proper bypass operation.
John Brown spent over an hour with me on the phone while I operated the system
and assisted me in proper bypass setup.

Blueribbon
Posts: 1
Joined: Fri Mar 31, 2017 7:16 pm

Re: EWC Technical Support

Post by Blueribbon » Fri Mar 31, 2017 7:21 pm

Does EWC offer training

Ric
Site Admin
Posts: 20
Joined: Wed Mar 04, 2009 12:34 pm
Location: Englishtown, NJ
Contact:

Re: EWC Technical Support

Post by Ric » Mon Apr 03, 2017 11:12 am

Yes, we do. Please contact your local EWC Controls distributor. They should be able to give you information for scheduling a class.

Ric

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